The IT Consultant: Thinking about the Costs of Downtime
There’s nothing extra stressful for IT consultants than finding the dreaded emergency call from a client whose workplace is “crippled” mainly because of a major systems outage.
If you’ve been an IT consultant a though you know the harsh realities of smaller small business technology adoption. Your clients demand perfection, but don’t have much of a technologies budget to invest in fault-tolerance.
Clients Really should Understand the Fees of Downtime
As their IT consultant, it’s critical to obtain your clientele to know the critical significance of guarding against unplanned downtime. The following is often a two-pronged strategy:
1) Help your clientele determine their expense of downtime.
2) Encourage your customers to invest accordingly in spare Computer hardware.
The price of Downtime
In case your clients have more than a handful of PCs, in time they’ll develop a service history and find out what kinds of hardware items break relatively regularly.
They’ll also understand from you, their IT consultant, ways to convince their Computer vendor to supply replacement parts under warranty coverage, also as how you can estimate the time for receiving the replacement element to their workplace and installed in to the appropriate Pc.
Valuing Technique Downtime
For a fast, back-of-the-napkin calculation of what technique downtime could be costing your clients, contemplate that the hourly cost of program downtime equals:
Projected annual revenue / (Business enterprise days per year x Hours within an enterprise day)
Use This Tool on Your Website
If you’re just a little handy with JavaScript, this calculator could be a really nifty advertising and marketing tool to place on the residence page of your IT consultant internet site. Just make sure you give credit exactly where credit’s due and link back to our end user web page, http://www.SmallBizTechTalk.com.
Soon after all is stated and performed, a major price to contemplate is employee downtime, too as time spent by your clients internal gurus chasing down the warranty replacement element, perhaps during an inopportune time.
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