Communicating with your Residential Cleaning Clients is Crucial
Copyright 2006 The Janitorial Shop
Folks employ a residential cleaning service to create their lives less complicated. As a cleaning contractor, you not merely need to have to offer a good service, but you also need to have frequent communication along with your client to ensure that both parties realize their responsibilities and that there are no misunderstandings.
Just before taking on a brand new client, it really is critical to specify what services are integrated in their cleaning service. As you walk by means of the residence with all the client discussing the specifications list of what will likely be cleaned, make certain to ask plenty of clarifying queries. For example, “so you Don’t want us to dust the curio cabinet?”
Give your client the written specifications list so they know what exactly is covered in their routine cleaning. Your specifications list could also contain the additional services you are able to offer like carpet cleaning or window washing, the charges for those services, and just how much advance notice you need just before taking on any added tasks.
You could possibly need to explain to your clients that your crews are scheduled to clean numerous properties on a specific day and consequently, any added services must be requested in advance. This not merely ensures that your crew can spend the extra time necessary to clean, but that they will have the right supplies for the job.
Very good communication is also critical inside the case of accidents, mishaps or broken products. Instruct your workers to leave a note whenever a problem or accident happens, and to contact you instantly so you are conscious from the predicament. It’s handy to possess a pre-printed type that consists of an examine off list (broken item, stain that would not come out, cracked window, and so on.) to leave in the residence and speak to information for your cleaning organization.
Your cleaning crew may also leave notes if they notice extra tasks that need to have to become done. Is it springtime along with the windows require washing? Are the carpets seeking soiled and want cleaning? This not merely shows the client that you simply care about their home but can also lead to added services you can provide and charge for.
Cancelled appointments or missed appointments may cause difficulties should you don’t communicate along with your client about your policies. Outline your cancellation policy in your customer contract and go over it together with your client so they may be totally conscious of the policy. Conversely, in case your workers miss an appointment, you’ll need to have a policy in place that can hold the customer content – perhaps a discount on the following service.
Don’t let an easy misunderstanding with the services you offer escalate into losing a client. Preserve open an excellent line of communication to assist make certain your results. Ensure your crew leaves notes and examine up with follow-up telephone calls to maintain your clients pleased as well as your income flowing!
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