Please Don’t Buy Anything From Me
This has been an exciting week. My organization has thousands of buyers about the world, so my group and I are employed to coping with customer help concerns and do almost everything possible to ensure every single buyer gets precisely what they paid for.
And 99.999% from the time our clients are very pleased.
Then there’s that other .001%…
This week I had one customer threaten to hunt be down and shoot me like a dog.
Another mentioned that if she could get her hands around my neck she’d strangle the life out of me.
And still an additional sincerely hoped that I “burn in Hell for all eternity.”
What did I do to deserve these threats
Absolutely nothing. Completely nothing.
Why then are these men and women who I assume are otherwise nice, standard human beings wishing me such ill will
Here’s the complete story…
It’s simply because they ordered one thing from one of my web sites and they didn’t get the confirmation email inside a timely manner.
That’s it. An e mail did not reach their inbox.
And getting human, which can be probably the most suspicious and non-trusting species on the planet, these wonderful folks decided that since they didn’t get the email as rapidly as they felt they ought to, I was a scammer out to steal their funds and that I needs to be shot, strangled, and condemned to Hell for all eternity.
All because they did not get an e mail.
And was it my fault that they did not get the email
Nope, not at all. My whole program is automated and operates like a charm.
Did they take the time to logically assume concerning the feasible motives that the e mail was not received
Did it ever happen to them that the blame may possibly lie in their own email filters or their ISP’s filters
Did it ever cross their thoughts that the e-mail may possibly just be sitting in their spam folder (as was the situation in each and every of those examples)
Nope, instead they decided – within MINUTES of clicking the acquire button – that your old buddy, Tim, was the spawn of Satan and a scam artist just out to steal their cash.
And do you believe it ever occurred to these excellent, decent people to click the buyer service e-mail link that is clearly shown on their sales receipt to request that their info be sent yet again
Nope and nope once again. That would have produced too significantly sense.
Do you feel they took the time to read the extended explanation on the sales receipt along with the order “thanks page” that explains that at times e mail filters block delivery of download emails and they ought to get in touch with buyer service if they’ve a problem
Nope,nope, and nope.
As an alternative, they somehow found my private email address and began
sending me death threats.
Let me tell you, absolutely nothing warms the cockles of the heart (did you understand your heart had cockles) like
receiving an email from a client who actually has the word “God” in their e mail address who hopes that you burn in HE-double hockey sticks because he didn’t receive an e-mail with his order details.
So this leads me back to the beginning of my story.
Please Don’t Acquire Something From Me…
At least until you read the rest with the story…
Very first, let me explain the mechanics of on-line ordering.
Whenever you come to among my internet sites and click a button to buy an item, here’s what takes place.
My site adds the item to a purchasing cart. When you click to proceed you either spend by credit card or are taken to Paypal, exactly where it is possible to log in to an current Paypal account or setup a brand new account. On the last page in the checkout procedure there is a button labeled “CONTINUE.” If you click the CONTINUE button you might be taken back to my website for the item download page. The credit card processor or Paypal transmits a signal back to my system that lets me know that you created an acquire.
My technique displays the link for your order information on the download page and at the identical time sends your order information towards the email address you employed to spot the order. The entire approach is instantaneous and automated.
And it operates incredibly well. At least on my end.
It is when my method attempts to deliver the e-mail towards the customer’s e-mail address that troubles sometime take place.
It is estimated that only about 25% of emails get past ISP spam filters now.
Specifically if the recipient utilizes a free e-mail system like Hotmail, Yahoo, Gmail, and MSN.
And numerous ISPs, namely AOL, Comcast, Cox, Earthlink, and Juno, just to name several, also heavily filter their user’s emails with no the user ever realizing it.
Of the 25% that the ISP actually lets through, the user’s email program filters out one more 3/4 of these.
So every single now after which an email sent by my technique does not end up in the customer’s inbox, but gets blocked by the ISP or filtered by the user’s email plan to a junk or spam folder.
And when that happens most consumers are sane and polite and merely request that their information be sent again, which we are more than happy to complete.
Then once again, some customers immediately assume that they’ve been scammed and that I should be place to death.
Men and women. Gotta love ‘em…
So the following time you buy a thing from me or any other respected on-line vendor and the email doesn’t hit your inbox as rapidly as you believe it must, instead of pulling out the torches and pitchforks and screaming for blood, verify your spam folder to view in the event the details is there.
If it truly is, issue solved. Place your pitchfork away.
If it is not, do not blow your top and start off sending death threats.
Just politely ask that it be sent once again.
E mail is an imperfect medium.
Remember that the following time you threaten to shoot, strangle, or condemn to Hell an individual who has accomplished you no incorrect.
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