Personalized Christmas Online » long hold time http://www.personalizedchristmas.net ... everything about Personalized Chrismas! Wed, 21 Nov 2012 22:03:34 +0000 en hourly 1 http://wordpress.org/?v=3.1.4 Tired of Waiting 20 Minutes or More on Hold for T-Mobile? http://www.personalizedchristmas.net/tired-of-waiting-20-minutes-or-more-on-hold-for-t-mobile_56888.html http://www.personalizedchristmas.net/tired-of-waiting-20-minutes-or-more-on-hold-for-t-mobile_56888.html#comments Wed, 06 Jun 2012 06:39:52 +0000 jeremymcnielsen265 http://www.personalizedchristmas.net/tired-of-waiting-20-minutes-or-more-on-hold-for-t-mobile_56888.html In the time I have been a T-Mobile customer, things have gone from good, to bad, to absolutely horrid. When I first became a T-Mobile customer, their customer service was clearly the best of any cell phone carrier I ever had service with. As time went on, T-Mobile’s customer service has progressively gotten worse and worse. It has gotten so bad that when calling in to customer service, you consistently have a 20+ minute hold time just to reach someone. Apparently T-Mobile feels that a great way to show they value their customer, is by serenading them with 20+ minutes of wonderful hold music. As a helping hand for those that are fed up with the extended hold times when calling into T-Mobile, here’s a number you can call that gets answered very quickly. I doubt you’re supposed to have this phone number, but hey, I doubt they’re supposed to be making you wait almost a half hour on hold either. Instead of calling 611 or the general customer service number, call 1-888-487-3783 and select option 2, the phone will be answered almost immediately. The hold time on this phone number is a massive improvement over the 20+ minute wait time of their normal customer service phone number.

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